Responsible Gaming at Extra Bonus

Extra bonus believes that healthy online entertainment starts with self-awareness. We provide a full suite of control tools and practical guidance to help every Malaysian member play safely and enjoyably.

Extra Bonus's Commitment to Every Member

A Message from Extra Bonus

This page is one of the most important on the entire extra bonus platform. Responsible gaming isn't just a box to tick — it reflects how we respect every member as a capable, informed adult. We want you to play longer, play happily, and play in a healthy state of mind. Read through this guide, familiarise yourself with the tools we provide, and use them when you need to. There's no stigma here.

Self-Control Tools We Provide

All these tools are accessible directly from your extra bonus account settings – no need to contact support

Deposit Limit

Set a cap on how much you can deposit into your extra bonus account per day, week, or month. Once the limit is reached, the system will not allow any further deposits until the limit period resets – even if you feel tempted to top up.

Daily / Weekly / Monthly
Loss Limits

Decide how much you're comfortable losing in a single session or over a set period. Once your loss limit is reached, extra bonus will automatically stop your play for the duration you've specified. This helps you stay within your actual means.

Per session / Daily / Weekly
Session Time Limit

Set a limit on how long you play in a single session. Extra bonus will send you a reminder when your time is almost up and will automatically end the session when the limit is reached. This is especially useful for players who tend to lose track of time while enjoying slots or poker.

Set in minutes / hours
Temporary Break (Cooling-Off)

Need a break from gaming? The temporary break option lets you suspend access to your extra bonus account for 24 hours, 48 hours, one week, or one month. During this period, you cannot log in, deposit, or play — no exceptions.

24 hours to 30 days
Self-Exclusion

If you feel you need to stop entirely for the long term, the self-exclusion option lets you permanently close access to your extra bonus account, or restrict it for an extended period — from three months to indefinitely. This is a decision we fully support, no questions asked.

3 months to permanent
Game History Review

Full transparency over your activity. Review your gaming history, deposits, withdrawals, and session durations in your extra bonus account at any time. Understanding your own playing habits is the first step towards gaming more responsibly.

Complete data in your account

All these tools are accessible via Settings > Responsible Gaming in your extra bonus account. Limit changes that decrease limits take effect immediately. Changes that increase limits require a 48-hour waiting period before taking effect – this is a safety measure we have deliberately built in.

How to Set Limits on Your Extra Bonus Account

Setting gaming limits on extra bonus takes no more than two minutes. The process is designed to be as straightforward as possible so you can do it at any time — including before starting a session. Here are the steps:

1

Log In to Your Extra Bonus Account

Go to extrabonus.best and log in with your email and password. If you haven't registered yet, you can do so for free.

2

Go to Account Settings

Click the profile icon at the top right of the extra bonus platform, then select "Settings" from the menu that appears.

3

Select the "Responsible Gaming" Tab

On the Settings page, look for the "Responsible Gaming" tab or section. All of extra bonus's self-control tools are in one place here.

4

Choose a Limit Type and Set the Value

Choose a deposit limit, loss limit, or session time limit. Enter the limit value in Ringgit Malaysia (RM) or in minutes/hours as needed, then click "Save".

5

Confirm Your Limit

You'll receive a confirmation email from extra bonus. Limits that lower your existing limit take effect immediately. New limits that are higher take effect after 48 hours, for your added protection.

Gaming Budget Planning Guide

One of the best responsible gaming practices is setting a clear gaming budget before you start playing at extra bonus. Use this quick guide as a starting point:

How to Calculate Your Entertainment Budget
Step 1: Identify your monthly net income
Step 2: Subtract All Fixed Expenses
Step 3: Identify Your Overall Entertainment Budget
Step 4: Allocate a small portion for gaming

As a general guideline, responsible gaming experts recommend keeping your gaming budget to no more than 1% to 3% of monthly net income. For example, if your net income is RM3,000 a month, a healthy gaming budget would be between RM30 and RM90 per month. This is entertainment money – money you can genuinely afford to part with even if you walk away with nothing.

The Golden Rules of Playing at Extra Bonus
  • Only play with money you can genuinely afford to lose. Rent money, grocery money, or emergency savings are not gaming money.
  • Do not try to "chase your losses". If you have already hit your loss limit for today, stop. Come back tomorrow with a fresh mindset.
  • Play for fun, not for income. Winnings are a bonus – not a guarantee and not the goal.
  • Take a break every 45 to 60 minutes. Get up, drink some water, stretch. It helps you make better decisions.

Warning Signs to Watch Out For

Being honest with yourself is the foundation of effective responsible gaming

Extra bonus understands that online gaming can be deeply immersive – especially when you are spinning through free rounds on slots or sitting at a hot Live Casino blackjack table. In the excitement of the moment, it is easy to miss the signs that your playing habits are starting to shift in an unhealthy direction.

Here are some warning signs to watch for in yourself. This isn't a list meant to judge — it's a self-awareness tool that extra bonus shares sincerely because we genuinely care about the long-term wellbeing of every member.

You play longer or spend more than planned almost every time.

You try to chase your losses with additional deposits via Touch 'n Go or GrabPay, hoping to "win it back".

You hide your gaming activity or the amount you spend from family members or close friends.

Gaming consistently interferes with your work, studies, relationships, or daily responsibilities.

You feel restless, irritable, or stressed when you are unable to play for a period of time.

You are using money meant for other necessities – bills, food, or savings – to deposit into your extra bonus account.

You think about gaming obsessively – planning your next session or figuring out how to get money to play again.

You keep playing even though you know it's negatively affecting your finances, relationships, or emotional wellbeing.

If you recognise yourself in two or more of the signs above, now is a good time to use the limit or time-out tools in your extra bonus account. There is nothing wrong with taking a break. There is nothing wrong with asking for help. That is a sign of strength, not weakness.

Quick Self-Check Questionnaire

Answer these questions honestly. If three or more answers are "Yes", extra bonus encourages you to use our self-control tools or reach out to our support team.

1

Have you ever felt the need to play with larger and larger amounts to get the same level of excitement?

2

Have you ever tried to stop or cut back on gaming but found yourself unable to, even when you intended to?

3

Have you ever used gaming as a way to escape from everyday problems or to ease feelings of guilt, anxiety, or stress?

4

Have you ever borrowed money or sold something to fund your gaming?

5

Have people close to you ever expressed concern about your gaming habits?

This questionnaire is for self-awareness purposes only and is not a clinical diagnosis. If you're concerned about your own gaming habits or those of someone you care about, please contact the extra bonus support team or consider speaking with a qualified mental health professional.

Responsible Gaming — More Than Just a Slogan at Extra Bonus

Some platforms bury their responsible gaming page in the hardest-to-find corner of their site — as though it's something to be ashamed of. Extra bonus takes a different approach. We place a link to this page in the footer of every page, we reference our self-control tools in our Terms & Conditions, and we actively encourage members to use them. Why? Because we believe players who game responsibly are happier and more loyal in the long run.

Online gaming – whether it is slots, Live Casino, poker, virtual sports like Liga Super Malaysia, or blackjack – is a form of entertainment. Just like going to the cinema, attending a concert, or dining out, it involves spending money for an enjoyable experience. The difference is that gaming carries an element of uncertainty that can make it more thrilling – but that same element is what makes it potentially problematic if not managed wisely.

Extra bonus understands this reality. We know that the majority of our members are casual players who enjoy gaming as a way to unwind and have fun — people who play slots while waiting for an EPL match to kick off, or who play live blackjack over a relaxed weekend. For most players, gaming stays firmly in the realm of healthy entertainment. But we also know that a small number of players may need additional support at some point in their journey.

That's why we invest in building self-control tools that actually work. Deposit limits aren't just numbers in a system — they're hard barriers that prevent you from depositing more than you intended, even in the heat of the moment during a session. The temporary break option isn't just a regular log-out — once activated, the extra bonus system ensures you cannot log back in for the duration you've set, even if you feel the urge to play again.

We also understand that problematic gaming habits are not always obvious from the outside. Someone who plays every day is not necessarily in trouble – if they play within comfortable limits, using money genuinely set aside for entertainment, without neglecting other responsibilities in life. On the other hand, someone who plays just once or twice a week can have a problem if every session ends with them spending more than they can afford and chasing losses with extra deposits through DuitNow or Boost.

The definition of problematic gaming is not about frequency or amount – it is about the impact gaming has on a person's overall wellbeing. If gaming consistently begins to affect finances, relationships, mental health, or work performance, that is a sign to take seriously. And extra bonus is here to help, not to punish or shame anyone facing this challenge.

One thing we always emphasise to extra bonus members is the difference between playing for fun and playing to solve financial problems. Gaming cannot and should not be seen as a financial strategy or a way out of debt. Casino game outcomes are designed with a house edge that ensures the platform remains profitable over the long run. This means that statistically, playing more and for longer does not improve your chances of winning — it actually increases your potential losses. Understanding this mathematical reality is the foundation of responsible and realistic gaming.

Extra bonus also takes an active role in identifying concerning gaming behaviour. Our system monitors gaming patterns and will suggest self-control tools to members who show patterns that may reflect high-risk gaming – such as a sudden increase in deposit amounts, unusually long gaming sessions, or a clear pattern of chasing losses. This is not about surveillance – it is part of our commitment to member wellbeing.

Finally, we want you to know that if you or someone you care about needs help with problem gaming, reaching out is a brave and smart thing to do. The extra bonus support team, available in Bahasa Malaysia, is ready to listen and help point you towards the right resources. You do not have to face this alone.

10 Tips for Healthy Play
  • Set your deposit limit before you start playing, not while you are in the middle of a session.
  • Treat deposited funds as an entertainment expense, not an investment.
  • Do not play when you are in a negative emotional state – angry, sad, or stressed.
  • Set a time limit for your session and stick to it, even when you're winning.
  • Take an active break – get up, move around, and drink some water every 45 minutes.
  • Do not play under the influence of alcohol or substances that impair your judgement.
  • Balance gaming with social activities, hobbies, and other responsibilities in your life.
  • Never borrow money to play. If you find yourself needing to, that's a clear sign to stop.
  • Talk to someone you trust about your gaming habits if you feel something is not quite right.
  • Use extra bonus's limit and time-out tools proactively – not only when a problem has already developed.
Contact Extra Bonus Support

The extra bonus support team, available in Bahasa Malaysia, is ready to help with anything – including setting limits or answering questions about responsible gaming.

24/7 Live Chat in-platform
Email response time under 4 hours

All communications related to responsible gaming are handled with complete confidentiality and without any judgement by the extra bonus team.

FAQ – Responsible Gaming

Frequently asked questions about self-control tools and responsible gaming at extra bonus

Log in to your extra bonus account, go to Settings, then find the "Responsible Gaming" section. From there, you can set daily, weekly, or monthly deposit limits in MYR. Limits that lower your existing limit take effect immediately. If you wish to raise your limit, the change will take effect after a 48-hour waiting period — a safety measure we've built in deliberately to give you time to reconsider.

A cooling-off period is a short break ranging from 24 hours to 30 days. It's suited for situations where you feel you need a pause but plan to return after the break. Self-exclusion is a more permanent option — from a minimum of three months up to a lifetime. While self-exclusion is active, your extra bonus account cannot be accessed and you will not receive any marketing communications from us. Both options can be activated from your account settings.

Not for most limits. This is an important safety feature. If you want to raise your deposit or loss limit (i.e., loosen a restriction), the change will only take effect after a 48-hour waiting period. This gives you time to reconsider the decision when you may be in a calmer state of mind. Limits that reduce or tighten restrictions, however, take effect immediately with no delay.

When you activate self-exclusion, any remaining cash balance in your extra bonus account will be processed for withdrawal to your registered payment method – such as Touch 'n Go eWallet, GrabPay, or your FPX account. This process is subject to standard identity verification. Bonuses that have not met the rollover requirements will not be paid out. If you need assistance with this process, please contact extra bonus customer support before activating self-exclusion.

Yes. The extra bonus system monitors gaming patterns and, in certain cases, we may send a notice to members showing high-risk behaviour – such as a sudden spike in deposits, consecutive unusually long gaming sessions, or a clear pattern of chasing losses. Receiving this notice does not mean you are in trouble – it is a friendly reminder from extra bonus to pause and reassess. You are also welcome to contact our support team at any time for a confidential conversation about your situation.

Extra bonus truly appreciates your concern. However, for privacy reasons, we are unable to disclose account information or take action on a member's account without their own consent. The best thing you can do is have an open, compassionate conversation with your friend about your concerns, and encourage them to reach out to extra bonus support themselves or seek professional help. We can also share general information about available support resources if you contact us at support@extrabonus.best.

Related Pages

Useful information for extra bonus members

Play Smart, Have Fun Safely

Extra bonus is here to make sure every gaming session is enjoyable and within your control. Register free today and start using our self-control tools from day one.

Gambling is for 18+ only. Playing beyond your means can lead to financial and emotional harm. Use extra bonus's self-control tools.

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